14.1. Interruptions to water, electricity supplies and Internet connections are not uncommon in some countries. Neither your accommodation provider nor Poolvillas can be held liable for any inconvenience or damage incurred through such circumstances.
14.2. Water: In most warm countries, water is a scarce commodity and stocking up happens in 2 ways: via well water or desalination. The well water doesn’t reach enough capacity and the desalinations are insufficient; as a result having salty water and not covering the needs of the region. For your own good and for the local people, take care of the water and please don’t waste it!
14.3. Wi-Fi & Internet: Not everywhere, Internet is well organised. Most holiday homes in countries as Portugal, Spain, Italy, but also on Bali, there isn’t a house that has ADSL, let alone optical fibre. Each Wi-Fi usually has a maximum of 20 GB for the entire month. For this reason we kindly ask you to use it for surfing only or for sending e-mails. If you or your children use the WhatsApp calls, Skype, YouTube or you download any type of application, the monthly GB is going to be consumed in a week’s time and neither you nor the other clients of the same villa will be able to recharge more data, since the company doesn’t allow it. In such case we won’t be able to help you. There is simply not going to be anymore Wi-Fi.
14.4. Energy consumption: A mandatory surcharge may sometimes be applicable in certain seasons for properties with heating and/or air conditioning. For more detailed information and the amounts payable, please check the property details stated on our website, or contact us.